• Remote assistant will not turn off

    Suggested actions:

    Possibility 1:

    Your remote assistants battery may be empty. Try

    recharging your remote assistant using the USB cable and

    Cochlear global mains power adaptor.

    Possibility 2:

    Using the tip of a pen, press the hard reset button on the

    back of your remote assistant.

  • Request for assistance

    If you cannot find the answer to your question, please contact Customer Service by clicking on the link below:

    Submit a request