• Why is my CP810 sound processor changing program every time the battery is re-connected?

    The sound processor may have not been turned-off correctly.

    To turn-off the sound processor correctly:

    1. *Detach* the coil from the implant and *remove* the sound processor from the ear.

    2. *Press* and *hold* the lower button for *2* *seconds*.

    3. Detach the battery from the sound processor.

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