- Use monitor earphones to see if the incorrect sound can be replicated. If not, it is more likely a counselling/coil/coil cable issue. If yes, it is more likely a processor issue.
'- Change program and observe changes.
'- Determine if telecoil or Auto telecoil is turned on by looking for a black /transparent green square on the Remote Assistant.
'- Change microphone protectors if not changed recently.
'- Try backups for suspected components one at a time and exchange the necessary suspected components.