• Is there a minimum time period to request a Travel Loaner

    We do request a minimum of 2 weeks notice in order for us to make the necessary arrangements. If your request is inside this two week period and we are able to accept it, then we will charge you an administrative fee of £ 50.00 (for UK customers) or € 59.27 (for ROI customers) which is non-refundable.

    *Please refer to our terms and conditions on page 2 of our online application form, this can be found on our Cochlear UK website under Support Materials - Nucleus Systems - Travel Programme

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    If you cannot find the answer to your question, please contact Customer Service by clicking on the link below:

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