• How to pair a wireless accessory (generic)

    1. Turn off your Sound Processor
    2. Turn on your Cochlear True Wireless Accessory
    3. Remove the silver cap (or battery door) from the Cochlear True Wireless Accessory
    4. Press the pairing button once using the tip of a pen or similar object. The LED will flash yellow every two seconds and the device will now be in pairing mode for 20 seconds.
    5. While pairing mode is active, turn on your Sound Processor. Successful pairing will be indicated by an audible melody played in the Sound Processor.
  • Request for assistance

    If you cannot find the answer to your question, please contact Customer Service by clicking on the link below:

    Submit a request