• What is a Cochlear™ Account and why do I need one?

    Your Cochlear Account is the personal account you use to access Cochlear services. It allows you to sign in to Cochlear’s online services using an email address and password. You need a Cochlear Account to access Cochlear services like the Cochlear Nucleus® Smart App.

    Creating a Cochlear Account allows Cochlear to provide you with the resources, services and support to connect and empower you on your hearing journey with your Nucleus 7 Sound Processor. Cochlear will also be able to keep you informed of any updates regarding iOS and the Nucleus Smart App.

  • Request for assistance

    If you cannot find the answer to your question, please contact Customer Service by clicking on the link below:

    Submit a request