• I’m not sure if I have a Cochlear Account or not. How do I find out?

    If you’ve purchased a Cochlear product from the online store, or have used a Cochlear online service in the past, you may already have a Cochlear Account. You may be able to use the same email address and password to log in to the Nucleus Smart App. If you want to check whether or not you have a Cochlear Account, please contact your local Cochlear customer service team for assistance.

  • Request for assistance

    If you cannot find the answer to your question, please contact Customer Service by clicking on the link below:

    Submit a request