• How do I create a Cochlear Account?

    If you do not already have a Cochlear Account (i.e. you do not already access other Cochlear online services with an email address and password) you can create one by selecting ‘Create new account’ from the Nucleus Smart App.

    You will need to provide your name and an email address. You will also need to create a unique password for your Cochlear Account.

    After you submit your details you will be sent an email with a link to activate your Cochlear Account. If you do not receive an email, check your Spam or Junk folder. Once you click on the activation link, the Nucleus Smart App will open automatically and you will be able to login with your email address and password.

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    If you cannot find the answer to your question, please contact Customer Service by clicking on the link below:

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