• Why does the Nucleus Smart App display the message “Not enough data collected”?

    The connection between your Nucleus 7 Sound Processor and your compatible Apple device may have been lost, so insufficient data was collected during this period.

    To prevent this from happening in the future, ensure that both your compatible iPhone or iPod touch and sound processor are switched on, Bluetooth® is enabled and that your compatible Apple device is close by (at least once in the morning and once at night).

    Please note that for data to be collected, the Nucleus Smart App must be running, but not necessarily be active in the foreground.

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