• How do I start using the Nucleus Smart App?

    Once you’ve downloaded and installed the Nucleus Smart App, tap ‘Demo Mode’ to start learning about the different functions and features. This allows you to explore the Nucleus Smart App, and familiarise yourself with how it works even before you have your Nucleus 7 Sound Processor.

    To control your Nucleus 7 Sound Processor with the Nucleus Smart App, you will need to log in with your Cochlear Account details. If you already have a Cochlear Account, log in with your email address and password. If you do not yet have a Cochlear Account, tap ‘Create new account’ and follow the on screen instructions.

  • Request for assistance

    If you cannot find the answer to your question, please contact Customer Service by clicking on the link below:

    Submit a request