• Why is my CP810 Sound Processor changing program every time the battery is re-connected?

    The Sound Processor may have not been turned-off correctly.

    To turn-off the Sound Processor correctly:

    1. Detach the coil from the implant and remove the Sound Processor from the ear.
    2. Press and hold the lower button for 2 seconds.
    3. Detach the battery from the Sound Processor.
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